Returns & Refunds Policy

We assure that our products go through multiple levels of quality inspections before it gets shipped out.

However, should your item be delivered damaged, we will replace it within 7 days, with the following condition. 

  • You must request a replacement by sending an email to suriskinglobal@gmail.com within 7 days of accepting delivery of the product.
  • Title your email as such: <Replacement/Refund Request For (#Order number)>
  • Clearly stated in your email: Your full name used for the order, name of item(s), clear close up video(s) of the issue and description of the issue.
  • We do not accept replacements, except for order issues.
  • Manufacturing faults DO NOT include: Damaged packaging, marked, dented or deemed "defected", or general wear or tear.
  • To be eligible for a replacement, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your replacement.

Unfortunately, we will not be able to cancel or amend orders after payment has been suriskinglobal@gmail.com and we will assist in checking on whether we are able to provide you with the assistance you require.

If you are approved, your replacement will be processed. If your product is working fine, the customer needs to bear the shipping cost that returns back to the customer.